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  • Press Releases

    Press Releases

    

    Press Releases | Vital Energi

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  • 48 Homes Set for Low Carbon Heat in Dalmarnock

    48 Homes Set for Low Carbon Heat in Dalmarnock

    

    48 Homes Set for Low Carbon Heat in Dalmarnock

    Dalmarnock took another step towards its net zero targets recently when work began on the district heating system which will connect Keepmoat’s Arrolbridge development to the £6m Clyde Gateway heat network.

    Vital Energi are delivering the 12-week programme of works which will see the main network, which it delivered in 2020, extended by 1km to connect 48 new homes.

    Dh3

    Vital Energi worked closely with the developers to create an innovative flexible steel pipe solution which will enter homes through a pre-installed duct, allowing the business to progress with construction of the development whilst district heating works take place at the same time.

    In addition to the district heating network, Vital Energi will also provide its vTherm°e heat interface unit, which will convert heat from the network into useable heating and hot water for residents, providing a complete turnkey, low-carbon system.

    Solution detail

    We’re thrilled to be working on this development to bring this low energy heating solution to residents in Dalmarnock. We are looking forward to providing much needed family homes to the area, which, as well as being connected to this innovative district heating network, will feature energy saving and environmentally friendly features for our customers. Our Arrolbridge development has been designed for a new era of living, with flexible home office spaces included in each property and all homes encircling a central green public open space with play facilities.”

    Spokesperson, Keepmoat

    DH2

    The Arrolbridge development will include a range of two-, three- and four-bedroom houses, which will have energy efficient designs for a lifetime of low energy bills, including enhanced insulation and solar PV panels. These will also be the first residential properties to connect to this district heating network.

    Solution detail

    Ashley Walsh, Managing Director – Heat Networks commented: “Keepmoat wanted this development to be of the highest environmental standards and have installed measures such as enhanced insulation and Solar PV panels on this development. The connection to the district heating network will further drive down the carbon emissions of the development, which will be another positive step for Dalmarnock on its net zero journey.

    “It is fantastic to see much-needed homes being delivered just 3km from Glasgow town centre and this is another great addition to Dalmarnock’s green energy infrastructure.”

  • 5 key considerations when selecting the perfect heat pump

    5 key considerations when selecting the perfect heat pump

    

    Heat Pump Selection: 5 Key Factors | Vital Energi

    Commercial Heat Pumps are an ideal renewable energy solution for those with a high demand for heating, cooling, and hot water, and they are playing a key role in our transition to net zero. When it comes to choosing the right one to suit your organisation or site though, the task can seem daunting as there are so many variables which can affect the performance and efficiency.

    Vital Energi’s Elliott Sharpe (Strategy & Partnerships Director), Chris Green (Engineering Director), and Liam Grice (Senior Engineer), have shared 5 key factors you should consider before embarking on your heat pump journey.

    Do you have metered data?
    Before you take the leap into the world of heat pumps, it’s crucial to get acquainted with one essential element of your building’s energy puzzle: metered data. Why is this data so important? Well, it’s the compass that guides you toward the most efficient solution and best application of your heat pump. 

    Imagine buying clothes without knowing your exact size – it’s a gamble. Similarly, choosing a heat pump without metered data or some form of energy data can be a gamble. Accurate energy usage data helps you determine the right-sized heat pump for your building, preventing an oversized or undersized system that can lead to inefficiency and high energy bills.

    Heat pumps are renowned for their energy efficiency, but to truly reap the rewards, you need to know how much energy your building consumes. Metered data helps identify energy waste and inefficiencies, allowing you to address them and maximize the cost savings potential of your heat pump. So, before you embark on your heat pump journey, start with the data – it’s the key to unlocking efficiency, savings, and environmental benefits.

     

    Choose your refrigerant wisely
    One of the largest factors that determines a heat pump’s efficiency and performance is the working fluid it uses. There is no “one size fits all” refrigerant, so careful consideration over your exact requirements is essential to allow the optimum fluid to be selected.

    Think about regulatory requirements too. Impending regulation changes may mean the heat pump can be installed now, however future maintenance challenges may arise, so working fluid selection is critical to make sure the heat pump can be serviced reliably and cost effectively for the life of the product.

    Natural working fluids often have a lower environmental impact compared to their synthetic counterparts. They have extremely low global warming potential and do not contain forever chemicals making them a great option to futureproof your heat pump.

     

    Check your electrical capacity
    Before investing in a heat pump, there’s a crucial step that often gets overlooked but can make or break your decision: checking your building’s/site’s electrical capacity. Understanding your power supply is not just a technicality, it’s a fundamental prerequisite for a successful installation, after all, heat pumps require an electrical power supply to operate.

    Investing in and installing a heat pump without assessing your electrical capacity can be risky. By checking your capacity upfront, you eliminate any costly surprises. In some cases, you might discover that your building’s electrical capacity is insufficient for a heat pump. This isn’t necessarily a roadblock, it’s a chance to plan for an upgrade. Upgrading your electrical system can expand your options and allow for expansion of your commercial heat pump solution. 

    In conclusion, understanding your building’s electrical capacity is a foundational step in the heat pump journey. It ensures that you know your building/development is ready to cater for your new heat pump solution, as well as identifying any electrical enabling works early, before you make that initial heat pump investment. Don’t let electrical surprises derail your decarbonisation journey—start with a thorough capacity check.

     

    What temperature do you need?
    A heat pump typically operates at its best when it is delivering lower temperatures. It is important to think about how this heat will be delivered throughout your building. Keeping existing pipework and heat emitters may help to reduce capital spend, however this could well be at the detriment to operational costs.

    Do you have any building upgrades planned? Building fabric improvements, new windows, or perhaps an extension? Take these into account when reviewing the temperature and distribution of heat across your premises.

    A heat pump is a big investment. Considering these factors in advance will give you the best possible opportunity of it having a long, successful lifespan.

     

    Consider your source of energy
    Air source heat pumps are often the most straightforward solution for organisations, and can offer fantastic efficiencies and carbon reductions compared to conventional heating systems. However, ask yourself, is there an opportunity to use an energy source with a warmer temperature than air?

    Consider whether you can use your surroundings to your advantage. Perhaps this could be a local water source, such as a river or lake. What about ground source? A ground array, borehole or aquifer can provide favourable source conditions. Is there an existing waste heat stream or air source you could use? An industrial process or refrigeration system may be rejecting heat to the ambient air already, recovering this might be the perfect source. Or maybe a combination of any of these?

     

    Click here to discover more about heat pumps, and learn about some of the heat pump projects we’ve delivered below.

    Queens Quay
    London Borough of Southwark Heat Pumps
    Northwick Park Hospital

  • £13m Energy Project Set to Cut Westminster City Council’s C02 Emissions

    £13m Energy Project Set to Cut Westminster City Council’s C02 Emissions

    

    £13 Million Energy Project Set to Cut Westminster City Council’s Carbon Emissions By 1,700 Tonnes

    The project represents the largest Public Sector Decarbonisation Scheme Grant made to a London Local Authority.

    Westminster City Council is set to make a significant contribution to the decarbonisation of London after awarding us a contract to revolutionise the way they generate and use energy. In February 2021, Westminster City Council was awarded a £13million grant via the Department for Business, Energy and Industrial Strategy’s Public Sector Decarbonisation Scheme.

    The first phase of the partnership, which is being delivered through the Retrofit Accelerator Framework, will see energy conservation measures installed in up to 70 buildings including schools, leisure centres, libraries and commercial premises, and the improvements will save around 1,700 tonnes of carbon emissions per year.

    In 2019, the City Council declared a climate emergency. The contract with us is one of a number of practical steps being taken to meet its ambitious targets to become a net zero council by 2030 and a net zero city by 2040.

    The work has involved a comprehensive energy audit on the council’s property portfolio and has identified a range of energy conservation and energy generating measures which will, not only reduce emissions, but also deliver a future reduced carbon footprint for the Council.

    The works will deliver energy efficient upgrades to the lighting, heating, ventilation and BMS systems within Westminster City Council buildings as well as harnessing the latest renewable technologies such as solar PV and air source heat pumps.

    SJR Mortuary (1)

    Councillor Paul Swaddle, Cabinet Member for Finance and Smart City at Westminster City Council commented:

    “We are committed to tackling the climate emergency and ensuring we create a sustainable economy for the future of Westminster.

    “Large cities like London are among the biggest emitters of carbon, and Westminster’s location at the centre of the capital means we can play a significant role in cutting emissions. Around 86% of Westminster’s total emissions comes from buildings. That’s why we are proud to work with our partners, Vital Energi, to modernise and decarbonise the council’s offices, leisure centres and libraries using the latest technology.

    “By working together, we can build a greener and cleaner Westminster for everyone who visits, works and lives in our city.”

    Solution detail

    Seymour Leisure Centre

    Scott Lutton, Vital Energi’s Operations Director commented:

    “Westminster City Council have declared a climate emergency and are committed to becoming a carbon neutral council by 2030 and this project will make a strong contribution towards meeting this target.  By applying our experience of helping clients to decarbonise though harnessing the latest technology, our in-house team of design and energy modelling experts can develop and deliver a scheme which maximises carbon and energy savings.

    “We specialise in taking responsibility for our clients’ complete property portfolio, regardless of the number of buildings, or size of properties, to deliver the maximum decarbonisation possible.   On this project the largest property is over 8,000m² and the smallest is around 80m², which is a great illustration of the range of opportunities public organisations have for decarbonisation across their entire estate.”

    Solution detail

  • Press Releases

    Press Releases

    

    Press Releases | Vital Energi

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  • https://www.vitalenergi.co.uk/media/information-security-policy/

    https://www.vitalenergi.co.uk/media/information-security-policy/

    

    Information Security Policy | Vital Energi

    Information Security Policy

    Vital Energi is committed to maintaining information security for the benefit of all stakeholders.

    Our Information Security Policy policy is available on request by emailing [email protected]

  • Cookie Policy

    

    Cookie Policy | Vital Energi

    Introduction

    Vital Energi (“we”, “us”, “our”) use cookies on our website. This cookie notice (“notice”) explains more about cookies and why we use them. It also explains how you can control and opt out of receiving them.

    This notice should be read together with our Privacy Notice which sets out how and why we collect, store, use and share personal information generally, as well as your rights in relation to your personal information and details of how to contact us and the relevant supervisory authorities if you have a complaint.

    We update this notice from time to time in response to changes in applicable laws and regulations, changes to our processing practices and to the products and services we offer. When changes are made, we will update the date at the top and the final section of this notice. Please review this notice periodically to check for updates.

    About Cookies

    A cookie is a small text file which may be downloaded to your device when you visit our website. We use cookies to allow our website to function correctly, remember your preferences and to track visitors to our website.

    The cookies we use on our website fall into the following categories:

    Statistics or Analytics Cookies

    We use cookies to collect information about the use of our website by visitors such as the pages they visit most, how they arrived at our website and associated information. These do not collect any directly identifiable personal information about visitors.  We use these cookies to learn more about how our website is used to identify problems and areas for improvement.

    Functionality Cookies

    Functionality cookies remember the choices you make when you visit our website. This includes, for example, your consent to the use of cookies on our website.

    Marketing or Targeting Cookies

    These are cookies placed by third parties on our website which record your visit to our website, the pages you have visited and the links you have followed. They use this information for advertising purposes.

    Learn More About Cookies

    For further information on our use of cookies, including a detailed list of your information which we and others may collect through cookies, please see the table below.

    For further general information on cookies, including how to control and manage them, please visit www.aboutcookies.org or www.allaboutcookies.org.

    Cookies Used by Vital Energi

    Cookiebot Window With Background

    The cookies we use on our website and their purposes are as set out in the Cookiebot add-on. You can access this via the details page, as below:

    Solution detail

    Cookie Sharing with Third Parties

    Tracking cookies are placed by third-party suppliers on Vital Energi’s website to help us to count visitors to our website from the advertisements we have placed on other websites or from emails we have sent you. They provide aggregated information which we use to monitor the success of our marketing campaigns. We have Google Analytics advertising features enabled to support tracking and we use the following features:

    • Remarketing with Google Analytics;
    • Google Analytics demographics and interest reporting; and
    • Integrated services that require Google Analytics to collect data for advertising purposes, including the collection of data via advertising cookies and identifiers.

    Third party web beacons also collect information about you from your browsing habits to create profiles based on inferences about your age, gender and interests. They do this to provide you with personalised advertising.

    We use the Google Ads remarketing service to advertise on third party websites. Using this service helps us to advertise to previous visitors of our website, those who haven’t completed a specific task, such as using our contact forms. These adverts may be presented to previous visitors in Google search results or through the Google Display Network (which serves adverts through third-party websites and applications).

    You can opt out of Google Ads here

    You can opt out of Google Analytics here

    View Google’s full cookie policy here

    View the full list of Google’s advertising and measurement cookies here

    Changing Your Cookies Preferences

    You can allow or block cookies by activating the setting on your browser that permits you to change the setting of some or all cookies. Please note that disabling cookies may affect the availability or functionality of our website. Most of the website will function normally, however functions that rely on cookies such as the use of our online enquiry form, will be disabled.

    If you would like more information on how to manage cookies on some popular browsers, please click on the links below.

    Contact Us

    Please contact us using the details set out in our Privacy Notice if you have any questions about this notice or the personal information we hold about you.

    Changes to this policy

    This policy was published on 23-09-2021 and last reviewed on 10-12-2025.

  • Accessibility Policy

    Accessibility Policy

    

    Accessibility Policy | Vital Energi

    Accessibility Statement

    Vital Energi is committed to providing a website that is accessible to the widest possible audience, regardless of technology or ability.

    We are actively working to increase the accessibility and usability of our website and, in doing so, adhere to many of the available standards and guidelines.

    Web Accessibility Initiative

    This website endeavours to conform to level Double-A of the World Wide Web Consortium (W3C) Web Content Accessibility Guidelines 2.0.

    W3C Standards

    This site has been built using code compliant with W3C standards for HTML and CSS. The site displays correctly in current browsers and using standards compliant HTML/CSS code means any future browsers will also display it correctly.

    Exceptions

    Whilst we strives to adhere to the accepted guidelines and standards for accessibility and usability, it is not always possible to do so in all areas of the website.

    We are continually seeking out solutions that will bring all areas of the site up to the same level of overall accessibility. In the meantime should you experience any difficulty in accessing this website, please don’t hesitate to contact us.

  • Ofgem Regulation – A Major Milestone for UK Heat

    Ofgem Regulation – A Major Milestone for UK Heat

    

    Ofgem Regulation – A Major Milestone for UK Heat

    We welcome Ofgem as the statutory regulator for the UK heat energy industry, marking a significant step in the sector’s development, bringing improved quality standards, greater customer protections and clearer routes of accountability across the sector.

    To mark this milestone, Martin McCluskey, Parliamentary Under-Secretary of State in the Department for Energy Security and Net Zero visited our  Queens Quay heat network scheme to discuss how the new Ofgem heat network regulations and Warm Homes Plan will drive improved outcomes for customers living and working on heat networks.

    “For too long customers on heat networks have been unprotected, being hit with unfair price rises and having to manage with hugely inconvenient service outages. It’s simply not good enough – and that is why from today, we’re giving Ofgem new powers to act and hold heat network suppliers operating a poor-quality service to account. Support is already available through the Energy Ombudsman, and I would encourage anyone with an ongoing issue with their heat network to get in touch with them and take advantage of these new consumer rights.”

    Martin McCluskey, Parliamentary Under-Secretary of State DESNZ

    What’s Changing And Why Does It Matter?

    • Ofgem will be the statutory regulator for the industry from Tuesday 27th January 2026, introducing a formal regulatory framework for heat networks, strengthening consumer protections and driving improved technical standards and service expectations.
    • The Warm Homes Plan sets the direction of travel for upgrading homes and scaling up of low-carbon heating solutions, including heat networks. We continue to welcome the funding support from Green Heat Network Fund (GNNF) and Heat Network Efficiency Scheme (HNES).
    • Heat network zoning is being developed to accelerate heat network delivery in areas where they are expected to be the lowest-cost solution for decarbonising heat. With the initial pilot zones already in procurement or commercialisation, heat network zoning will be found in towns and cities across the UK and will support the UK Government’s focus on improving consumer outcomes whilst meeting national decarbonisation targets.

    With Ofgem’s regulatory oversight, heat network customers can look forward to improved consumer rights, living on a heat network governed by greater quality standards, more transparency over service accountability, and ultimately receiving fair treatment, especially if they find themselves in a vulnerable circumstance.

    The Warm Homes Plan provides the broader policy backdrop for upgrading homes and the scaling of the low-carbon heat market. For Vital Energi, regulation is ultimately about improving outcomes for the people living on heat networks.

    We support residents in living in heat network-connected homes across the UK through dedicated communication channels, engagement support, and joined-up operational services, including operations & maintenance and metering & billing. Backed by an experienced customer service team with expertise in supporting vulnerable customers, we help operators deliver the reliable, transparent experience that regulation, planning and funding are designed to achieve.

    Our Involvement

    As we welcome this major milestone for the UK heat network industry, we’d like to thank our colleagues who have been part of the Heat Network Technical Assurance Scheme (HNTAS) and the Ofgem consumer protection consultation process, devoting their time, expertise and resources to enable this important regulatory development to happen and ultimately helping to improve the future of our industry.

    Read more about how we have supported managing agents FirstPort in accessing HNES funding for improvements at their Capital East II development.

    What Is The Timeline For Regulation?

    2026 will be a year of transition, involving understanding the details of Ofgem’s ‘rulebook’ and ensuring the availability of accurate data to enable performance and customer care improvements across all heat networks.  Here is a brief overview of key dates:

    • 1st April 2025: Consumer advocacy services (Citizens Advice, Consumer Scotland) and the Energy Ombudsman became available.
    • 27th January 2026: Ofgem becomes the statutory regulator for the UK heat industry. All existing heat networks will be granted ‘deemed authorisation’ by Ofgem and will be able to continue to operate.
    • Early 2026: Ofgem ‘rulebook’ released.
    • Spring 2026: Ofgem’s digital service for registration and data submission goes live.
    • 26th January 2027: All existing heat networks must be registered with Ofgem, and new networks must apply for authorisation before operating.

    What Are Your Priorities In 2026 As A Heat Network Operator?

    Please fill out the form below if you would like to speak to someone about developing your heat network, your data infrastructure, improving customer care, accessing funds for improvements through the Heat Network Efficiency Scheme (HNES) or simply your heat network requirements as we transition towards regulatory compliance.

    • Got a project in mind?

      Tell us about your project and a member of our team will be in contact within 24 hours.

  • Join us at HOMES 2025: 25th to 26th November 2025, Excel London

    Join us at HOMES 2025: 25th to 26th November 2025, Excel London

    

    Join us at HOMES 2025: 25th to 26th November 2025, Excel London

    Website

    HOMES 2025 is nearly here!

    It’s that time of year again when you can find the Vital Energi team sharing insights and practical advice with housing, asset management and sustainability professionals on stand H301 at HOMES 2025, Excel London. Have you got your ticket yet?

    Free ticket

    The hot topic (the ‘R’ word)

    This year, we will be discussing how the upcoming Ofgem regulation can serve as a catalyst, rather than a constraint, for improving legacy heat networks and transforming the consumer experience. Regulation should be a vehicle for improving heat networks, not the destination.

    “We know legacy heat networks can be complex, but they’re also full of opportunity. HOMES 2025 is a chance to talk openly about what’s working, what’s not, and how regulation can actually help us do better by residents.”

    Katy Lister, Client Relationship Director

    So, what’s on stand H301?

    HOMES 2025 Exclusive – Practical Guide for Heat Network Improvements: Whether you’re working with legacy heat network infrastructure or developing new schemes, our practical guide will help you wherever you are in the journey to an efficient and reliable heat network. You can pick up your copy of our full “Practical Guide for Heat Network Improvements” from the Vital Energi stand H301.

    The Ultimate Darts Challenge: Show off your skills at the oche, discuss your heat network goals, and you may win more than your bus fare home!

    Daily Drop-in Clinics: At HOMES 2025, we will have industry experts on hand and ready to share their experience and answer your questions on transforming legacy heat networks and improving the experience of customers living on heat networks. You don’t need to book, but if you would like to register your interest to talk to someone, please email [email protected]

    Daily Focus Topics

    • Tuesday 25th November: Transforming legacy heat networks.

    Drop in to explore practical solutions for legacy heat networks. Hear from industry experts, share your own experiences, and dive into real-world case studies that highlight what’s working and what’s not.

    • Wednesday 26 Nov @ 1pm – The trust equation.

    Join us for an open discussion on regulation, accountability, and resident wellbeing. We’ll explore how regulation can drive better outcomes for residents and help build lasting trust. Drop in, share your views, and hear from others across the sector. You don’t need to book, but if you would like to register your interest to talk to someone, please email [email protected] and we will make sure the team are expecting you.

    Grab your free tickets!

    Click here to secure your free tickets to HOMES 2025.

    We are looking forward to seeing you on the Vital Energi stand (H301) at HOMES 2025, so we can discuss all things housing, heat network improvements and how we can drive better outcomes for customers.