{"id":1818,"date":"2026-04-09T08:41:36","date_gmt":"2026-04-09T08:41:36","guid":{"rendered":"https:\/\/vitalenergi.creativespark.co.uk\/?p=1818"},"modified":"2026-04-09T08:41:36","modified_gmt":"2026-04-09T08:41:36","slug":"vital-energi-and-switch2-energy-collaborate-to-launch-the-next-generation-smart-metering-platform","status":"publish","type":"post","link":"https:\/\/vitalenergi.creativespark.co.uk\/?p=1818","title":{"rendered":"G10 – The next-generation smart metering platform"},"content":{"rendered":"
\ufeff<\/p>\n
Vital Energi and Switch2 Energy collaborate to launch the next-generation smart metering platform<\/title><meta name=\"description\" content=\"\"><meta name=\"keywords\" content=\"\"><meta name=\"robots\" content=\"index,follow\"><meta name=\"googlebot\" content=\"index,follow\"><meta name=\"twitter:card\" content=\"summary\"><meta name=\"twitter:title\" content=\"Vital Energi and Switch2 Energy collaborate to launch the next-generation smart metering platform\"><meta name=\"twitter:description\" content=\"\"><meta property=\"og:type\" content=\"website\"><meta property=\"og:url\" content=\"https:\/\/www.vitalenergi.co.uk\/media\/press-releases\/vital-energi-and-switch2-energy-collaborate-to-launch-the-next-generation-smart-metering-platform\/\"><meta property=\"og:title\" content=\"Vital Energi and Switch2 Energy collaborate to launch the next-generation smart metering platform\"><meta property=\"og:description\" content=\"\"><\/p>\n<div>\n<div class=\"rich-text-case-study rte\">\n<div class=\"wrap rich-text-case-study__wrap\">\n<h2 class=\"rich-text-case-study__title rte__title\">Vital Energi and Switch2 Energy collaborate to launch the next-generation smart metering platform<\/h2>\n<p>Following on from the launch of the new G10 Smart Metering Hub for residential heat networks, Switch2 Energy has partnered with Vital Energi as its first independent operator that will adopt the G10 technology.<\/p>\n<p>Collaboration across heat network suppliers and operators is key as the heat network industry navigates its newly regulated landscape. As such, Vital Energi working with Switch2 Energy has deployed the first phase of their integration with the G10 Smart Metering Hub with the goal of enhancing heat network customer experience, data visibility, and compliance and performance monitoring.<\/p>\n<p>Vital Energi is one of the UK\u2019s largest heat network developers with 422 live and operational sites and offer a full solution from concept development to consumption management.<\/p>\n<p>The open access features of the G10 smart metering platform, has enabled Vital Energi to adopt and integrate the G10 into their residential heat network billing and pre-payment collection services, and continue to demonstrate their commitment to improving customer experience.<\/p>\n<\/div>\n<\/div>\n<div class=\"quote has-button\">\n<div class=\"wrap quote__wrap\">\n<div class=\"swiper-container js-simple-quotes\">\n<div class=\"swiper-wrapper\">\n<div class=\"swiper-slide\">\n<div class=\"quote__holder\"><span class=\"quote__icon\"> <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"36\" height=\"28\" viewbox=\"0 0 36 28\"><g fill=\"#F58220\" fill-rule=\"evenodd\"><path d=\"M12.319 0h3.648a2 2 0 0 1 1.838 2.788l-10.286 24A2 2 0 0 1 5.681 28H2.033a2 2 0 0 1-1.838-2.788l10.286-24A2 2 0 0 1 12.319 0zM30.319 0h3.648a2 2 0 0 1 1.838 2.788l-10.286 24A2 2 0 0 1 23.681 28h-3.648a2 2 0 0 1-1.838-2.788l10.286-24A2 2 0 0 1 30.319 0z\"><\/path><\/g><\/svg> <\/span><\/p>\n<div class=\"quote__holder\">\n<p class=\"quote__text\">Our adoption of Switch2\u2019s G10 platform reflects the value of true collaboration across the heat networks market as we navigate the newly regulated environment. By working openly with technology partners, we can deliver smarter, more transparent systems that genuinely benefit residents and operators. The G10\u2019s open access architecture, enhanced data visibility and simple, secure payment options enable us to deliver an improved experience for both residents and landlords. Crucially, this technology supports the industry\u2019s evolving regulatory requirements while keeping customer experience at the heart of every decision we make.<\/p>\n<p><span class=\"quote__author\">Glenn Harrison, <span class=\"quote__position\"> Business Development, Vital Energi<\/span><\/span> <a href=\"https:\/\/www.vitalenergi.co.uk\/products-services\/energy-supply-consumption-management\/metering-billing\/\" class=\"btn quote__btn\"> Metering & Billing Services & Solutions<span class=\"btn__arrow font-ico-btn-arrow\"><\/span> <\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"rich-text-case-study rte\">\n<div class=\"wrap rich-text-case-study__wrap\">\n<p>The G10 includes a UK first for smart metering, introducing the tap and pay feature using near field communications (NFC), allowing customers to pay securely with their smart phones in the comfort of their own homes.<\/p>\n<p>The G10\u2019s tap-and-pay function, simplifies the payment process even more for residents and enables family members, carers or housing officers to support vulnerable residents with instant top-ups.<\/p>\n<p>The smart metering hub supports full regulation readiness, giving heat network operators the data, control, and transparency they need to meet evolving compliance requirements with confidence.<\/p>\n<p>Furthermore, its ideal for retrofit applications allowing operators to upgrade existing networks with minimal disruption, an area where the G10 consistently outperforms alternative solutions on the market.<\/p>\n<p>Highly reliable, future proofed IoT (Internet-of-Things) based automatic meter readings and real-time monitoring of their heat interface units (the heat network equivalent to a gas combi boiler) enable operators to spot unusually low or high energy use and network control issues, helping landlords meet customer protection regulations and maintain the high performance of their heat networks leading to reliable and low cost heat delivery for their residents.<\/p>\n<p>By combining up to four utilities (heat, hot and cold water, and electricity) into a single platform, residents can easily manage prepayment options without needing internet access or multiple accounts.<\/p>\n<p>Vital Energi is leading the way in delivering innovative and customer focused heat network solutions in the newly regulated industry.<\/p>\n<\/div>\n<\/div>\n<div class=\"quote\">\n<div class=\"wrap quote__wrap\">\n<div class=\"swiper-container js-simple-quotes\">\n<div class=\"swiper-wrapper\">\n<div class=\"swiper-slide\">\n<div class=\"quote__holder\"><span class=\"quote__icon\"> <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"36\" height=\"28\" viewbox=\"0 0 36 28\"><g fill=\"#F58220\" fill-rule=\"evenodd\"><path d=\"M12.319 0h3.648a2 2 0 0 1 1.838 2.788l-10.286 24A2 2 0 0 1 5.681 28H2.033a2 2 0 0 1-1.838-2.788l10.286-24A2 2 0 0 1 12.319 0zM30.319 0h3.648a2 2 0 0 1 1.838 2.788l-10.286 24A2 2 0 0 1 23.681 28h-3.648a2 2 0 0 1-1.838-2.788l10.286-24A2 2 0 0 1 30.319 0z\"><\/path><\/g><\/svg> <\/span><\/p>\n<div class=\"quote__holder\">\n<p class=\"quote__text\">Launching this new partnership with Vital Energi marks an important step for Switch2 and for the wider heat network sector, which continues to grow and increasingly relies on critical innovation to better support residents. Together, we\u2019re driving improvements that make heat networks more transparent and responsive. \u201cThe G10 has been built around people to offer a smarter, safer, and more sustainable future for domestic heating. Together with Vital Energi, we can continue to unlock new levels of insight that contribute to better quality housing and happier residents.<\/p>\n<p><span class=\"quote__author\">Kirsty Lambert, <span class=\"quote__position\"> Business Development Director, Switch2 Energy<\/span><\/span><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"rich-text-case-study rte\">\n<div class=\"wrap rich-text-case-study__wrap\">\n<p><a href=\"https:\/\/www.vitalenergi.co.uk\/products-services\/energy-supply-consumption-management\/metering-billing\/\" title=\"Metering & Billing\">Click here<\/a> for more information on the G10 Smart Metering Hub.<\/p>\n<\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>\ufeff Vital Energi and Switch2 Energy collaborate to launch the next-generation smart metering platform Vital Energi and Switch2 Energy collaborate to launch the next-generation smart metering platform Following on from the launch of the new G10 Smart Metering Hub for residential heat networks, Switch2 Energy has partnered with Vital Energi as its first independent operator […]<\/p>\n","protected":false},"author":1,"featured_media":1819,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[1],"tags":[],"ve_media_section":[3],"ve_media_year":[],"ve_sector":[],"class_list":["post-1818","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized","ve_media_section-press-releases"],"acf":[],"_links":{"self":[{"href":"https:\/\/vitalenergi.creativespark.co.uk\/index.php?rest_route=\/wp\/v2\/posts\/1818","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/vitalenergi.creativespark.co.uk\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/vitalenergi.creativespark.co.uk\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/vitalenergi.creativespark.co.uk\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/vitalenergi.creativespark.co.uk\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=1818"}],"version-history":[{"count":0,"href":"https:\/\/vitalenergi.creativespark.co.uk\/index.php?rest_route=\/wp\/v2\/posts\/1818\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/vitalenergi.creativespark.co.uk\/index.php?rest_route=\/wp\/v2\/media\/1819"}],"wp:attachment":[{"href":"https:\/\/vitalenergi.creativespark.co.uk\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=1818"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/vitalenergi.creativespark.co.uk\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=1818"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/vitalenergi.creativespark.co.uk\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=1818"},{"taxonomy":"ve_media_section","embeddable":true,"href":"https:\/\/vitalenergi.creativespark.co.uk\/index.php?rest_route=%2Fwp%2Fv2%2Fve_media_section&post=1818"},{"taxonomy":"ve_media_year","embeddable":true,"href":"https:\/\/vitalenergi.creativespark.co.uk\/index.php?rest_route=%2Fwp%2Fv2%2Fve_media_year&post=1818"},{"taxonomy":"ve_sector","embeddable":true,"href":"https:\/\/vitalenergi.creativespark.co.uk\/index.php?rest_route=%2Fwp%2Fv2%2Fve_sector&post=1818"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}