{"id":1773,"date":"2026-04-09T08:41:22","date_gmt":"2026-04-09T08:41:22","guid":{"rendered":"https:\/\/vitalenergi.creativespark.co.uk\/?p=1773"},"modified":"2026-04-09T08:41:22","modified_gmt":"2026-04-09T08:41:22","slug":"the-customer-experience-connecting-to-a-heat-network","status":"publish","type":"post","link":"https:\/\/vitalenergi.creativespark.co.uk\/?p=1773","title":{"rendered":"The Customer Experience\u2026 Connecting to a Heat Network"},"content":{"rendered":"<p>\ufeff<\/p>\n<p><meta name=\"viewport\" content=\"width=device-width, initial-scale=1, shrink-to-fit=no\"><meta http-equiv=\"X-UA-Compatible\" content=\"IE=edge\"><meta name=\"format-detection\" content=\"telephone=no\"><meta charset=\"utf-8\"><title>The Customer Experience\u2026 Connecting to a Heat Network<\/title><meta name=\"description\" content=\"\"><meta name=\"keywords\" content=\"\"><meta name=\"robots\" content=\"index,follow\"><meta name=\"googlebot\" content=\"index,follow\"><meta name=\"twitter:card\" content=\"summary\"><meta name=\"twitter:title\" content=\"The Customer Experience\u2026 Connecting to a Heat Network\"><meta name=\"twitter:description\" content=\"\"><meta property=\"og:type\" content=\"website\"><meta property=\"og:url\" content=\"https:\/\/www.vitalenergi.co.uk\/media\/press-releases\/the-customer-experience-connecting-to-a-heat-network\/\"><meta property=\"og:title\" content=\"The Customer Experience\u2026 Connecting to a Heat Network\"><meta property=\"og:description\" content=\"\"><\/p>\n<div>\n<div class=\"rich-text-case-study rte\">\n<div class=\"wrap rich-text-case-study__wrap\">\n<div id=\"KnM9nf\" class=\"PZPZlf\" data-attrid=\"tw-sourceArea\" data-entityname=\"Google Translate\">\n<div id=\"tw-smenu\" class=\"tw-menu\">\n<p class=\"rich-text-case-study__text rte__text\"><em>Heat networks can be an unfamiliar technology and connecting onto one can come with some concerns\u2026 We recently sat down with Tredegar Primary School\u2019s Head Teacher, Jenny Thomas, to find out her pre-project fears, how the process went and what advice she has for others connecting to a heat network.<\/em><\/p>\n<\/p>\n<p><strong>I believe you had some concerns about your school connecting to the heat network.\u00a0 Could you talk us through them?<\/strong><\/p>\n<p>My main concern was around footpaths being closed and this leading to a drop in attendance at the school.<\/p>\n<p><strong>What was your actual experience of connecting to the heat network and did those concerns occur?<\/strong><\/p>\n<p>Vital Energi spent time meeting with me to eliminate any concerns. The team worked with me to remove any barriers. I had confidence that I could call a member of the team to discuss any potential issues, knowing that I would get a response quickly.<\/p>\n<p><strong>How do\u00a0 you feel we did at listening to you, taking on board your knowledge of the school and how it works so we could better deliver the project?<\/strong><\/p>\n<p>I think the team did very well. They were very strategic in their approach, and we worked together on important dates for the school. At the time, the school was going through some structural changes, so we had builders on site. The Vital Energi team were keen to get all stakeholders involved in meetings to avoid any disruption.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"rich-text-image rte\" data-anchor=\"\">\n<div class=\"wrap rich-text-image__wrap\">\n<div class=\"rich-text-image__img-holder\"><img decoding=\"async\" class=\"rich-text-image__img\" src=\"https:\/\/www.vitalenergi.co.uk\/media\/4rglyca5\/jenny-richard-marchant-landscape.jpg?anchor=center&amp;mode=crop&amp;width=835&amp;height=474&amp;rnd=134030939949600000\" alt=\"Jenny &amp; Richard Marchant Landscape\"><\/div>\n<div class=\"rich-text-image__text-container\">\n<p><strong>Jenny Thomas, Head Teacher at Tredegar Primary School and Richard Marchant, Vital Energi&#8217;s Operations Manager at the opening of the school&#8217;s new Nurture Park.<\/strong><\/p>\n<\/div>\n<p><a href=\"https:\/\/www.vitalenergi.co.uk\/javascript:\" class=\"js-read-more-rte read-more-btn\">Solution detail<span class=\"btn__link font-ico-plus\"><\/span><span class=\"btn__link font-ico-minus\"><\/span><\/a><\/div>\n<\/div>\n<div class=\"quote\">\n<div class=\"wrap quote__wrap\">\n<div class=\"swiper-container js-simple-quotes\">\n<div class=\"swiper-wrapper\">\n<div class=\"swiper-slide\">\n<div class=\"quote__holder\"><span class=\"quote__icon\"> <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"36\" height=\"28\" viewbox=\"0 0 36 28\"><g fill=\"#F58220\" fill-rule=\"evenodd\"><path d=\"M12.319 0h3.648a2 2 0 0 1 1.838 2.788l-10.286 24A2 2 0 0 1 5.681 28H2.033a2 2 0 0 1-1.838-2.788l10.286-24A2 2 0 0 1 12.319 0zM30.319 0h3.648a2 2 0 0 1 1.838 2.788l-10.286 24A2 2 0 0 1 23.681 28h-3.648a2 2 0 0 1-1.838-2.788l10.286-24A2 2 0 0 1 30.319 0z\"><\/path><\/g><\/svg> <\/span><\/p>\n<div class=\"quote__holder\">\n<p class=\"quote__text\">Vital Energi spent time meeting with me to eliminate any concerns. The team worked with me to remove any barriers. I had confidence that I could call a member of the team to discuss any potential issues, knowing that I would get a response quickly.<\/p>\n<p><span class=\"quote__author\">Jenny Thomas &#8211; Head Teacher, <span class=\"quote__position\"> Tredegar Primary School<\/span><\/span><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"rich-text-case-study rte\">\n<div class=\"wrap rich-text-case-study__wrap\">\n<p><strong>How were we at communicating with you, your staff and parents?<\/strong><\/p>\n<p>It was great to have a local team member in the Project Manager Richard. This meant that our community could relate to the organisation. The team did everything possible to get important information known to the community.<\/p>\n<p><strong>We often speak of our clients as partners.\u00a0 Do you think we lived up to this when connecting you to the heat network?<\/strong><\/p>\n<p>Most definitely.<\/p>\n<p><strong>Can you think of any instances where we went the extra mile to help?<\/strong><\/p>\n<p>On occasion, we suffer from anti-social behaviour. There was one occasion when the safety barriers (adjacent to the main car park gates) had been torn down. When I arrived at school in the morning, I knew that this was going to cause issues as we have car parking problems in the area as well as the build-up of pedestrians trying to access the site. I phoned up a team member and within 20 minutes, someone was on site sorting out the issue. This meant that the school day wasn\u2019t impacted, and I could tick one issue off my list straight away.<\/p>\n<p><strong>How does it feel to know your school is now lower carbon?<\/strong><\/p>\n<p>I know that this is a big target for Newport City Council so it\u2019s great to know that we are contributing to their aims.<\/p>\n<p><strong>What advice would you give to someone who\u2019s considering connecting to a heat network?<\/strong><\/p>\n<p>Connect with the team to find out all the information you need. They will take the time to go through the finer details with you.<\/p>\n<p><strong>Looking back, how do you feel the process of connecting to a heat network went?<\/strong><\/p>\n<p>The process went much better than expected. It\u2019s not often I say that, so this is a great achievement! Thank you!<\/p>\n<\/div>\n<\/div>\n<div class=\"rich-text-image rte\" data-anchor=\"\">\n<div class=\"wrap rich-text-image__wrap\">\n<div class=\"rich-text-image__img-holder\"><img decoding=\"async\" class=\"rich-text-image__img\" src=\"https:\/\/www.vitalenergi.co.uk\/media\/mfmpores\/img-20250916-wa0018.jpg?crop=0,0.22346210021186549,0,0.35078939679412258&amp;cropmode=percentage&amp;width=835&amp;height=474&amp;rnd=134032649753900000\" alt=\"IMG 20250916 WA0018\"><\/div>\n<div class=\"rich-text-image__text-container\">\n<p><strong>One of the new outdoor spaces created for the Nurture Farm, part funded by Vital Energi, which promotes active learning.<\/strong><\/p>\n<\/div>\n<p><a href=\"https:\/\/www.vitalenergi.co.uk\/javascript:\" class=\"js-read-more-rte read-more-btn\">Solution detail<span class=\"btn__link font-ico-plus\"><\/span><span class=\"btn__link font-ico-minus\"><\/span><\/a><\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>\ufeff The Customer Experience\u2026 Connecting to a Heat Network Heat networks can be an unfamiliar technology and connecting onto one can come with some concerns\u2026 We recently sat down with Tredegar Primary School\u2019s Head Teacher, Jenny Thomas, to find out her pre-project fears, how the process went and what advice she has for others connecting [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":429,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[1],"tags":[],"ve_media_section":[3],"ve_media_year":[],"ve_sector":[],"class_list":["post-1773","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized","ve_media_section-press-releases"],"acf":[],"_links":{"self":[{"href":"https:\/\/vitalenergi.creativespark.co.uk\/index.php?rest_route=\/wp\/v2\/posts\/1773","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/vitalenergi.creativespark.co.uk\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/vitalenergi.creativespark.co.uk\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/vitalenergi.creativespark.co.uk\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/vitalenergi.creativespark.co.uk\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=1773"}],"version-history":[{"count":0,"href":"https:\/\/vitalenergi.creativespark.co.uk\/index.php?rest_route=\/wp\/v2\/posts\/1773\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/vitalenergi.creativespark.co.uk\/index.php?rest_route=\/wp\/v2\/media\/429"}],"wp:attachment":[{"href":"https:\/\/vitalenergi.creativespark.co.uk\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=1773"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/vitalenergi.creativespark.co.uk\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=1773"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/vitalenergi.creativespark.co.uk\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=1773"},{"taxonomy":"ve_media_section","embeddable":true,"href":"https:\/\/vitalenergi.creativespark.co.uk\/index.php?rest_route=%2Fwp%2Fv2%2Fve_media_section&post=1773"},{"taxonomy":"ve_media_year","embeddable":true,"href":"https:\/\/vitalenergi.creativespark.co.uk\/index.php?rest_route=%2Fwp%2Fv2%2Fve_media_year&post=1773"},{"taxonomy":"ve_sector","embeddable":true,"href":"https:\/\/vitalenergi.creativespark.co.uk\/index.php?rest_route=%2Fwp%2Fv2%2Fve_sector&post=1773"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}