{"id":1696,"date":"2026-04-09T08:40:58","date_gmt":"2026-04-09T08:40:58","guid":{"rendered":"https:\/\/vitalenergi.creativespark.co.uk\/?p=1696"},"modified":"2026-04-09T08:40:58","modified_gmt":"2026-04-09T08:40:58","slug":"new-energy-platform-set-to-revolutionise-metering-and-billing-of-heat-networks","status":"publish","type":"post","link":"https:\/\/vitalenergi.creativespark.co.uk\/?p=1696","title":{"rendered":"New Energy Platform to Revolutionise Metering &#038; Billing of Heat Networks"},"content":{"rendered":"<p>\ufeff<\/p>\n<p><meta name=\"viewport\" content=\"width=device-width, initial-scale=1, shrink-to-fit=no\"><meta http-equiv=\"X-UA-Compatible\" content=\"IE=edge\"><meta name=\"format-detection\" content=\"telephone=no\"><meta charset=\"utf-8\"><title>New Energy Platform Set to Revolutionise Metering and Billing of Heat Networks<\/title><meta name=\"description\" content=\"\"><meta name=\"keywords\" content=\"\"><meta name=\"robots\" content=\"index,follow\"><meta name=\"googlebot\" content=\"index,follow\"><meta name=\"twitter:card\" content=\"summary\"><meta name=\"twitter:title\" content=\"New Energy Platform Set to Revolutionise Metering and Billing of Heat Networks\"><meta name=\"twitter:description\" content=\"\"><meta property=\"og:type\" content=\"website\"><meta property=\"og:url\" content=\"https:\/\/www.vitalenergi.co.uk\/media\/press-releases\/new-energy-platform-set-to-revolutionise-metering-and-billing-of-heat-networks\/\"><meta property=\"og:title\" content=\"New Energy Platform Set to Revolutionise Metering and Billing of Heat Networks\"><meta property=\"og:description\" content=\"\"><\/p>\n<div>\n<div class=\"rich-text-case-study rte\">\n<div class=\"wrap rich-text-case-study__wrap\">\n<p><span class=\"rich-text-pumps__text rte__text\">A new smart energy app and portal that gives heat network customers greater control of their energy consumption and spend has today been launched by Vital Energi, helping service operators at one pilot project to reduce debt by 12.5% in under 6 months.<\/span><\/p>\n<p>Named Glass, the software gives heat network users the visibility and control to better manage their energy and allows users to top-up or pay their bills anytime, anywhere. Additionally, heat network operators can access energy consumption and financial data via a dedicated portal that allows them to better serve customers and optimise network performance.<\/p>\n<p>Housing associations, local authorities, developers and other service managers can view data across multiple sites as well as individual properties. This can help identify and proactively support residents by providing energy saving and payment advice to reduce debt and ensure bills are paid on time.<\/p>\n<p>Operators and service managers will be able to send payment reminder alerts and notifications to residents through the app to help aid their financial management, and recent pilot schemes have shown Glass has helped improve revenue collection by up to 44% within weeks of being implemented.<\/p>\n<p>Since 27th November of this year, the Government&#8217;s new Heat Metering &amp; Billing Regulations has ensured that energy customers only pay for what they consume. Glass will give users and operators the ability to view real time consumption data and support operators in achieving compliance.<\/p>\n<p>Glass has been successfully trialled across four projects being delivered by Vital Energi, and it is currently working with residential rental company UNCLE to support over 200 properties as part of a \u00a3100million build-to-rent development at Wembley.<\/p>\n<p>From early next year, Glass will support 137 homes to manage and reduce their energy use at Peel L&amp;P\u2019s Liverpool Waters as part of a \u00a35 billion regeneration project to transform the city\u2019s northern docks. The project will provide heat both for homes and commercial space connected to Peel L&amp;P\u2019s Mersey Heat district heat network, with the potential for 9,000 homes to benefit from the software over the coming years.<\/p>\n<p>For more information about Glass, please click\u00a0<a href=\"https:\/\/spark.adobe.com\/page\/dhrB3k9SfDcKB\/\">here<\/a>.<\/p>\n<\/div>\n<\/div>\n<div class=\"quote\">\n<div class=\"wrap quote__wrap\">\n<div class=\"swiper-container js-simple-quotes\">\n<div class=\"swiper-wrapper\">\n<div class=\"swiper-slide\">\n<div class=\"quote__holder\"><span class=\"quote__icon\"> <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"36\" height=\"28\" viewbox=\"0 0 36 28\"><g fill=\"#F58220\" fill-rule=\"evenodd\"><path d=\"M12.319 0h3.648a2 2 0 0 1 1.838 2.788l-10.286 24A2 2 0 0 1 5.681 28H2.033a2 2 0 0 1-1.838-2.788l10.286-24A2 2 0 0 1 12.319 0zM30.319 0h3.648a2 2 0 0 1 1.838 2.788l-10.286 24A2 2 0 0 1 23.681 28h-3.648a2 2 0 0 1-1.838-2.788l10.286-24A2 2 0 0 1 30.319 0z\"><\/path><\/g><\/svg> <\/span><\/p>\n<div class=\"quote__holder\">\n<p class=\"quote__text\">Ian Whitelock, Chief Executive Officer at Vital Energi, said: \u201cGlass integrates our comprehensive district heating expertise and understanding into one user-friendly platform. We\u2019ve already received strong initial feedback from our pilot projects and we\u2019re confident that the app&#8217;s functionality is significantly greater than any similar tool in the market. We recognise that, more than ever, people need the ability to manage their energy use effectively, in a manner that is easy to understand and simple to use. For residents who use a pay-as-you-go and credit billing energy supply, the ability to review and pay bills instantly from home using a smart device or online portal is something we\u2019re really proud of. The platform also delivers significant benefits to heat network operators, by providing greater data visibility that improves energy efficiency and reduces debt risk. Glass can be easily retrofitted to properties using our new vPort solution which makes previously difficult data, visible and accessible using modern communication.<\/p>\n<p><span class=\"quote__author\">Ian Whitelock, <span class=\"quote__position\"> Chief Executive Officer<\/span><\/span><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"tags-social\">\n<div class=\"wrap tags-social__wrap\">\n<div class=\"tags-social__content\">\n<div class=\"tags-social__content-left\"><a href=\"https:\/\/www.vitalenergi.co.uk\/media\/press-releases\/?sector=6a0d7f88-75b1-42b2-afe9-df94362683f6\" class=\"tags-social__tag\">Further education<\/a><\/div>\n<div class=\"tags-social__content-right\"><span class=\"tags-social__social-title\">Share:<\/span> <a href=\"https:\/\/twitter.com\/intent\/tweet?url=http:\/\/www.vitalenergi.co.uk\/media\/press-releases\/new-energy-platform-set-to-revolutionise-metering-and-billing-of-heat-networks\/\" class=\"tags-social__social-link\" target=\"_blank\"> <span class=\"tags-social__icon font-ico-twitter\"><\/span> <\/a> <a href=\"https:\/\/www.linkedin.com\/sharing\/share-offsite\/?url=http:\/\/www.vitalenergi.co.uk\/media\/press-releases\/new-energy-platform-set-to-revolutionise-metering-and-billing-of-heat-networks\/\" class=\"tags-social__social-link\" target=\"_blank\"> <span class=\"tags-social__icon font-ico-linkedin\"><\/span> <\/a> <a href=\"https:\/\/www.vitalenergi.co.uk\/cdn-cgi\/l\/email-protection#39065b565d4004514d4d490316164e4e4e174f504d58555c575c4b5e50175a56174c5216545c5d505816494b5c4a4a144b5c555c584a5c4a16575c4e145c575c4b5e40144955584d5f564b54144a5c4d144d56144b5c4f56554c4d505657504a5c14545c4d5c4b50575e1458575d145b50555550575e14565f14515c584d14575c4d4e564b524a16\" class=\"tags-social__social-link\" target=\"_blank\"> <span class=\"tags-social__icon font-ico-envelope\"><\/span> <\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>\ufeff New Energy Platform Set to Revolutionise Metering and Billing of Heat Networks A new smart energy app and portal that gives heat network customers greater control of their energy consumption and spend has today been launched by Vital Energi, helping service operators at one pilot project to reduce debt by 12.5% in under 6 [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[1],"tags":[],"ve_media_section":[3],"ve_media_year":[],"ve_sector":[],"class_list":["post-1696","post","type-post","status-publish","format-standard","hentry","category-uncategorized","ve_media_section-press-releases"],"acf":[],"_links":{"self":[{"href":"https:\/\/vitalenergi.creativespark.co.uk\/index.php?rest_route=\/wp\/v2\/posts\/1696","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/vitalenergi.creativespark.co.uk\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/vitalenergi.creativespark.co.uk\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/vitalenergi.creativespark.co.uk\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/vitalenergi.creativespark.co.uk\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=1696"}],"version-history":[{"count":0,"href":"https:\/\/vitalenergi.creativespark.co.uk\/index.php?rest_route=\/wp\/v2\/posts\/1696\/revisions"}],"wp:attachment":[{"href":"https:\/\/vitalenergi.creativespark.co.uk\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=1696"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/vitalenergi.creativespark.co.uk\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=1696"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/vitalenergi.creativespark.co.uk\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=1696"},{"taxonomy":"ve_media_section","embeddable":true,"href":"https:\/\/vitalenergi.creativespark.co.uk\/index.php?rest_route=%2Fwp%2Fv2%2Fve_media_section&post=1696"},{"taxonomy":"ve_media_year","embeddable":true,"href":"https:\/\/vitalenergi.creativespark.co.uk\/index.php?rest_route=%2Fwp%2Fv2%2Fve_media_year&post=1696"},{"taxonomy":"ve_sector","embeddable":true,"href":"https:\/\/vitalenergi.creativespark.co.uk\/index.php?rest_route=%2Fwp%2Fv2%2Fve_sector&post=1696"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}