{"id":1613,"date":"2026-04-09T08:40:27","date_gmt":"2026-04-09T08:40:27","guid":{"rendered":"https:\/\/vitalenergi.creativespark.co.uk\/?p=1613"},"modified":"2026-04-09T08:40:27","modified_gmt":"2026-04-09T08:40:27","slug":"gearing-up-for-regulation-with-new-customer-brand-vital-community-energi","status":"publish","type":"post","link":"https:\/\/vitalenergi.creativespark.co.uk\/?p=1613","title":{"rendered":"Gearing Up for Regulation with New Customer Brand Vital Community Energi"},"content":{"rendered":"<p>\ufeff<\/p>\n<p><meta name=\"viewport\" content=\"width=device-width, initial-scale=1, shrink-to-fit=no\"><meta http-equiv=\"X-UA-Compatible\" content=\"IE=edge\"><meta name=\"format-detection\" content=\"telephone=no\"><meta charset=\"utf-8\"><title>Gearing Up for Regulation with New Customer Brand Vital Community Energi<\/title><meta name=\"description\" content=\"\"><meta name=\"keywords\" content=\"\"><meta name=\"robots\" content=\"index,follow\"><meta name=\"googlebot\" content=\"index,follow\"><meta name=\"twitter:card\" content=\"summary\"><meta name=\"twitter:title\" content=\"Gearing Up for Regulation with New Customer Brand Vital Community Energi\"><meta name=\"twitter:description\" content=\"\"><meta property=\"og:type\" content=\"website\"><meta property=\"og:url\" content=\"https:\/\/www.vitalenergi.co.uk\/media\/press-releases\/gearing-up-for-regulation-with-new-customer-brand-vital-community-energi\/\"><meta property=\"og:title\" content=\"Gearing Up for Regulation with New Customer Brand Vital Community Energi\"><meta property=\"og:description\" content=\"\"><\/p>\n<div>\n<div class=\"promotional-banner\">\n<div class=\"promotional-banner__type-1\">\n<div class=\"big-wrap big-wrap--without-padding\">\n<div class=\"promotional-banner__wrap\">\n<div class=\"promotional-banner__media\"><img decoding=\"async\" src=\"https:\/\/www.vitalenergi.co.uk\/media\/0o1o3xsy\/vital-community-energi-logo-col.png?anchor=center&amp;mode=crop&amp;width=0&amp;height=552&amp;rnd=133746897826470000\" alt=\"Vital Community Energi Logo Col\"><\/div>\n<div class=\"promotional-banner__content\">\n<p class=\"promotional-banner__text\">We are excited to announce the launch of Vital Community Energi, a new consumer brand by Vital Energi which is dedicated to improving the experience of customers living on heat networks and your partner in navigating the upcoming heat network regulations.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"rich-text-case-study rte\">\n<div class=\"wrap rich-text-case-study__wrap\">\n<p>We believe in treating customers fairly and that everyone has the right to accessible heating. External market research has highlighted a gap in customer care within the heat network market, revealing that many customers are unfamiliar with district or communal heating systems, and they are often unclear on where to find support if needed.<\/p>\n<p>That\u2019s why we\u2019ve created Vital Community Energi, a resource where customers can see exactly where their energy comes from, understand how their bill is calculated and to give customers access to information through a dedicated website, tailored guides, and multiple communication channels.<\/p>\n<p>This customer focussed approach builds on Vital Energi\u2019s established strengths of project funding, project feasibility, design responsibility, asset ownership and the optimisation of low-carbon energy projects. Through our Energy Services Company (ESCo) solutions, we help partners reduce operational and financial risks while promoting long-term energy savings and enhanced environmental sustainability.<\/p>\n<p>Key benefits of Vital Community Energi:<\/p>\n<p><strong>Heat Trust Compliance<\/strong> &#8211; Developed in line with Heat Trust Scheme Rules, Vital Community Energi ensures above all, that customers are treated fairly. It helps you prepare for regulation by providing clear and effective customer engagement strategies.<\/p>\n<p><strong>Risks Mitigated<\/strong> &#8211; The risks of operating your heat network are mitigated and managed. We will allow you to concentrate on your day-to-day activities, taking full responsibility for managing fuel procurement, developing robust revenue streams, offsetting capital costs, providing metering billing services and ensuring the system performs optimally over its lifespan.<\/p>\n<p><strong>Dedicated Customer Website<\/strong> &#8211; Customers can benefit from the dedicated website, which can be translated into 104 languages, has a dynamic FAQ section and secure login area, enabling customers to access tailored information and support.<\/p>\n<p><strong>Enhanced Customer Journey<\/strong> &#8211; A seamless user journey is created with bespoke onboarding collateral, a suite of educational animations and multiple communication channels, to ensure your customers have a great experience of living on a heat network.<\/p>\n<\/div>\n<\/div>\n<div class=\"rich-text-image rte\" data-anchor=\"\">\n<div class=\"wrap rich-text-image__wrap\">\n<div class=\"rich-text-image__img-holder\"><img decoding=\"async\" class=\"rich-text-image__img\" src=\"https:\/\/www.vitalenergi.co.uk\/media\/3hrhkuft\/vital-main-banner-01.png?anchor=center&amp;mode=crop&amp;width=835&amp;height=474&amp;rnd=133753671851200000\" alt=\"Vital Main Banner 01\"><\/div>\n<p><a href=\"https:\/\/www.vitalenergi.co.uk\/javascript:\" class=\"js-read-more-rte read-more-btn\">Solution detail<span class=\"btn__link font-ico-plus\"><\/span><span class=\"btn__link font-ico-minus\"><\/span><\/a><\/div>\n<\/div>\n<div class=\"quote\">\n<div class=\"wrap quote__wrap\">\n<div class=\"swiper-container js-simple-quotes\">\n<div class=\"swiper-wrapper\">\n<div class=\"swiper-slide\">\n<div class=\"quote__holder\"><span class=\"quote__icon\"> <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"36\" height=\"28\" viewbox=\"0 0 36 28\"><g fill=\"#F58220\" fill-rule=\"evenodd\"><path d=\"M12.319 0h3.648a2 2 0 0 1 1.838 2.788l-10.286 24A2 2 0 0 1 5.681 28H2.033a2 2 0 0 1-1.838-2.788l10.286-24A2 2 0 0 1 12.319 0zM30.319 0h3.648a2 2 0 0 1 1.838 2.788l-10.286 24A2 2 0 0 1 23.681 28h-3.648a2 2 0 0 1-1.838-2.788l10.286-24A2 2 0 0 1 30.319 0z\"><\/path><\/g><\/svg> <\/span><\/p>\n<div class=\"quote__holder\">\n<p class=\"quote__text\">With Vital Community Energi your residents can access enhanced customer support and information through a dedicated website, multiple communication channels and our expert customer service team. At no additional cost to you, Vital Community Energi provides your customers with a tailored experience, developed in accordance with Heat Trust guidance.<\/p>\n<p><span class=\"quote__author\">Paul McIver, <span class=\"quote__position\"> Community Energy Director, Vital Energi<\/span><\/span><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"rich-text-image rte\" data-anchor=\"\">\n<div class=\"wrap rich-text-image__wrap\">\n<h2 class=\"rich-text-image__title rte__title\">Hepworth Place<\/h2>\n<div class=\"rich-text-image__img-holder\"><img decoding=\"async\" class=\"rich-text-image__img\" src=\"https:\/\/www.vitalenergi.co.uk\/media\/jjxbyt0s\/hepworth-place.jpg?anchor=center&amp;mode=crop&amp;width=835&amp;height=474&amp;rnd=133753667611500000\" alt=\"Hepworth Place\"><\/div>\n<div class=\"rich-text-image__text-container\">\n<p>Residents on the Hepworth Place development in Walthamstow, will be the first to benefit from Vital Community Energi as a 25-year ESCo contract has been agreed between Vistry Group and Vital Energi. Developed in line with the Heat Trust Scheme Rules, Hepworth Place is designed for the future, featuring an advanced heating system powered by air-source heat pumps (ASHPs), vTherm\u02dae Heat Interface Units (HIU) and the Glass App &amp; Portal. The Hepworth Place project exemplifies our commitment to a future where energy management is efficient, sustainable and customers are treated fairly.<\/p>\n<p>Read more about how Vital Community Energi and Hepworth Place are setting the new standard for community energy solutions with the <a href=\"https:\/\/www.vitalenergi.co.uk\/media\/press-releases\/vital-energi-lands-25-year-esco-contract-at-hepworth-place-walthamstow\/\" title=\"official contract announcement here.\">official contract announcement here.<\/a><\/p>\n<\/div>\n<p><a href=\"https:\/\/www.vitalenergi.co.uk\/javascript:\" class=\"js-read-more-rte read-more-btn\">Solution detail<span class=\"btn__link font-ico-plus\"><\/span><span class=\"btn__link font-ico-minus\"><\/span><\/a><\/div>\n<\/div>\n<div class=\"rich-text-case-study rte\">\n<div class=\"wrap rich-text-case-study__wrap\">\n<p>If you would like to discuss how Vital Community Energi and our complete energy solutions can help your scheme get ready for regulation, please get in touch.<\/p>\n<\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>\ufeff Gearing Up for Regulation with New Customer Brand Vital Community Energi We are excited to announce the launch of Vital Community Energi, a new consumer brand by Vital Energi which is dedicated to improving the experience of customers living on heat networks and your partner in navigating the upcoming heat network regulations. We believe [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":171,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[1],"tags":[],"ve_media_section":[3],"ve_media_year":[],"ve_sector":[],"class_list":["post-1613","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized","ve_media_section-press-releases"],"acf":[],"_links":{"self":[{"href":"https:\/\/vitalenergi.creativespark.co.uk\/index.php?rest_route=\/wp\/v2\/posts\/1613","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/vitalenergi.creativespark.co.uk\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/vitalenergi.creativespark.co.uk\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/vitalenergi.creativespark.co.uk\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/vitalenergi.creativespark.co.uk\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=1613"}],"version-history":[{"count":0,"href":"https:\/\/vitalenergi.creativespark.co.uk\/index.php?rest_route=\/wp\/v2\/posts\/1613\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/vitalenergi.creativespark.co.uk\/index.php?rest_route=\/wp\/v2\/media\/171"}],"wp:attachment":[{"href":"https:\/\/vitalenergi.creativespark.co.uk\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=1613"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/vitalenergi.creativespark.co.uk\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=1613"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/vitalenergi.creativespark.co.uk\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=1613"},{"taxonomy":"ve_media_section","embeddable":true,"href":"https:\/\/vitalenergi.creativespark.co.uk\/index.php?rest_route=%2Fwp%2Fv2%2Fve_media_section&post=1613"},{"taxonomy":"ve_media_year","embeddable":true,"href":"https:\/\/vitalenergi.creativespark.co.uk\/index.php?rest_route=%2Fwp%2Fv2%2Fve_media_year&post=1613"},{"taxonomy":"ve_sector","embeddable":true,"href":"https:\/\/vitalenergi.creativespark.co.uk\/index.php?rest_route=%2Fwp%2Fv2%2Fve_sector&post=1613"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}